1Introduction
Fortune888 is an online betting and gaming platform operating for Malaysian users. We understand that your personal information is a valuable asset, and we are committed to managing it with full responsibility, transparency, and respect.
This Privacy Policy describes the types of information we collect when you register and use the Fortune888 platform, how that information is used, who may have access to it, and the security measures we take to protect it from unauthorised access.
This policy applies to all services offered by Fortune888 — including the official website, mobile app, Live Casino, Slots, Fish Shooting Games, and all communication channels with our customer support team. By continuing to use the platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
2Information We Collect
Fortune888 collects personal information in several ways — through the registration process, day-to-day platform use, and your interactions with our support team. The following are the categories of information we may collect:
A. Information You Provide Directly
- Personal Identification Information: Full name, date of birth, National Identity Card (MyKad) or passport number, gender, and nationality.
- Contact Information: Email address, mobile number, and residential address.
- Financial Information: Bank account number, bank name, and details of the payment method you use for deposits or withdrawals.
- Verification Documents (KYC): Copies of identity documents, bank statements, or other supporting documents requested during the account verification process.
B. Information Collected Automatically
- Technical Data: IP address, browser type, device operating system, screen resolution, and language settings.
- Usage Data: Pages visited, time spent, games played, total wagering amount, and transaction history.
- Location Data: General geographic location based on your IP address for region verification and regulatory compliance purposes.
- Cookie Data: Information collected via cookies and similar tracking technologies (see Section 6).
| Data Categories | Examples of Information | Main Purpose |
|---|---|---|
| Identity | Name, MyKad, date of birth | KYC verification & compliance |
| Contact | Email, phone number | Communication & Notifications |
| Financial | Bank account, eWallet | Deposit & withdrawal processing |
| Technical | IP address, device type | Security & Fraud Detection |
| Usage | Game history, login records | Service improvement |
3How We Use Your Information
Every piece of information collected by fortune888 has a clear and legitimate purpose. We will not use your data for any other purpose without obtaining your consent first.
- Account Management — Handles registration, verifies identity, manages your profile, and ensures account security.
- Transaction Processing — Processes deposits, withdrawals, and all financial transactions accurately and securely.
- Legal Compliance — Fulfils KYC, anti-money laundering (AML), and applicable regulatory reporting obligations.
- Customer Support — Provides more accurate and personalised assistance based on your account context and interaction history.
- Platform Security — Detects and prevents fraudulent activity, account misuse, or other security threats.
- Service Improvement — Analyses usage patterns to improve the interface, platform performance, and gaming experience.
- Marketing Communications — Sends promotional offers, exclusive bonuses, and account-related notifications (you may unsubscribe at any time).
Fortune888 applies the principle of data minimisation — we only collect information that is strictly necessary for each stated purpose. Information that is no longer relevant will be deleted or anonymised in accordance with our data retention policy.
4Sharing Information with Third Parties
Fortune888 does not share your personal information with third parties without a legitimate and transparent basis. The following are situations where data sharing may occur:
Trusted Service Providers
We partner with carefully selected third-party providers to handle specific functions such as payment processing, identity verification, and technical infrastructure. All providers are bound by strict confidentiality agreements and are only permitted to use your data for the designated purposes.
Legal Requirements & Authorities
Fortune888 may disclose user information to relevant authorities, law enforcement bodies, or courts where required by applicable law — including financial crime investigations, anti-money laundering matters, or valid court orders.
Within the Corporate Group
Your information may be shared among entities within the fortune888 group of companies for integrated operations, service improvement, and group regulatory compliance. All group entities adhere to the same data protection standards.
5Security & Data Protection
The security of your personal data is fortune888's highest priority. We continuously invest in industry-grade security infrastructure to ensure your information remains protected against cyber threats at all times.
256-bit SSL Encryption
All data transmitted between your device and fortune888's servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions.
Two-Factor Authentication
2FA is available and encouraged for all users to add an extra layer of security to your account — protecting you even if your password is compromised.
Strict Access Control
Only authorized personnel with legitimate operational needs are permitted to access user personal data — with comprehensive log monitoring in place.
Secure Servers & Backups
Your data is stored on protected servers in reputable data centres with automatic backup systems and comprehensive disaster recovery.
24/7 Monitoring
Our real-time threat detection system operates around the clock to identify and block any suspicious activity before it affects your account.
Regular Security Audits
Fortune888's security systems undergo regular audits and penetration testing by independent experts to ensure no security gaps are overlooked.
6Cookies & Tracking Technologies
Fortune888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Essential Cookies — Required for core platform functions such as Login session authentication and security. These cookies cannot be disabled.
- Performance Cookies — Collects information on how you use the platform to help us identify technical issues and improve performance.
- Functional Cookies — Saves your personal preferences such as language, display settings, and game preferences to enhance your experience.
- Analytics Cookies — Helps us understand overall platform usage patterns to make better improvement decisions.
You can control and manage cookie settings through your internet browser. However, disabling certain cookies may affect the functionality and user experience of the Fortune888 platform. For more information on managing cookies across different browsers, please refer to your browser's help section.
7Your Rights as a User
Fortune888 respects your rights over your personal information. Here are the rights you hold and how to exercise them:
Right of Access
You have the right to request a copy of all personal information we hold about you.
Right to Rectification
You may request corrections to inaccurate or incomplete information at any time.
Right to Erasure
You may request the deletion of your personal data, subject to applicable legal retention requirements.
Right to Object
You may object to the processing of your data for specific purposes such as direct marketing.
Right to Data Portability
You have the right to receive your data in a machine-readable format for transfer to another platform.
Right to Restriction of Processing
You may request a temporary restriction on the processing of your data under certain circumstances.
To exercise any of the rights above, please contact the fortune888 support team via live chat or email at [email protected]. We will process your request within 30 days of receipt.
8Data Retention Period
Fortune888 retains your personal information for as long as your account is active or as needed to provide services to you. For closed or inactive accounts, we retain certain records in accordance with applicable legal and regulatory requirements — typically between 5 and 7 years from the account closure date.
Retention periods vary by data type:
- Financial transaction records — retained for a minimum of 7 years to meet tax and AML legal requirements.
- KYC Documents — retained for the duration of the active account plus 5 years after closure.
- Support communication logs — retained for 3 years for service reference and improvement.
- Cookie and analytics data — anonymised or deleted within 13 months.
Once the specified retention period has ended, your data will be securely deleted or permanently anonymized so that it can no longer be linked to your identity.
9Changes to This Privacy Policy
Fortune888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or improvements in how we protect your data. All amendments will be published on this page with a new "Last Updated" date.
For significant amendments that materially affect how we use your data, Fortune888 will notify you via email or in-account notification at least 14 days before the changes take effect. Continued use of the platform after the effective date of any changes will be considered your acceptance of the revised Privacy Policy.
10Contact Us Regarding Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact us through the following channels:
- Live Chat: Available 24/7 via the chat icon on the fortune888 website — the fastest way to get an immediate response.
- Privacy Email: [email protected] — for official enquiries related to data protection and user rights.
- General Support: [email protected] — for general enquiries related to your account and services.
Useful links related to fortune888's privacy and policies:
- Terms and Conditions — the platform's full user agreement.
- Responsible Gaming — self-exclusion and responsible gaming tools.
- Frequently Asked Questions (FAQ) — answers to common questions about privacy and security.
Your Data Is Safe with Fortune888
Join millions of Malaysian users who trust Fortune888 as their preferred online betting platform — secure, transparent, and always putting your privacy first.